With the swift technological progress, traditional information systems are reaching their limits in many areas. That includes transportation. Public transportation now utilizes passenger information systems to provide up-to-the-minute details on service and fleet status.
Implementing a comprehensive PIS is advantageous for public transit services. It offers a range of data that benefits both commuters and the various roles within the transit agency. That includes administrators, operators, and supervisors. By leveraging the data from these systems, transit authorities can enhance safety and smooth operation across the transit network which benefits all passengers.
PIS is a digital platform designed for real-time tracking and management of passenger information. This system can be accessed and managed via web browsers or tailored smartphone applications. It is either by the transit company or through third-party services. With PIS, it is possible to forecast departure and arrival schedules. It can also evaluate disturbances and delays.
As it is increasingly important, there has been a growing demand for the passenger information system market across the globe. A reputable market research firm, GMI Research, estimated that the passenger information system market size reached USD 23.1 billion in 2021 and would touch USD 50.2 billion in 2029. This rapid development is owing to the increasing implementation of the systems across the globe and the growing importance of passenger satisfaction.
The Advantages
The passenger information system market offers various benefits which highlight its importance.
- Minimize complains and improve customer satisfaction
Train delays are a major source of complaints. Nevertheless, the introduction of PIS has led to a noticeable decrease in complaints across various transportation modes. Real-time information on departures and arrivals allows public transit systems to lower passengers’ actual wait times. If passengers are informed about delays, they can adjust their plans accordingly.
Passengers can decide to leave later or make alternative travel arrangements if they are informed about train delays earlier. Initial notification about delays helps them manage their time better instead of waiting anxiously for a delayed train.
- Improve service
By simplifying the travel experience PIS could encourage more people to utilize public transportation. It is whether they are new or frequent users. Satisfied passengers who are benefiting from prompt service and effective systems are likely to share their positive experiences with others. It could drive new business. Nevertheless, the global passenger information system market was facing a downturn due to the pandemic.
- Update approach and schedule
The practice of using handwritten timetables or station display boards to check schedules is a thing of the past. These methods assumed no delays and a steady flow of passengers. PIS now provides real-time schedule updates. It allows for immediate adjustments and better time management.
- Information about time arrival
Another benefit of the passenger information system market is the time arrival updates. Public transportation with a reputation for frequent delays can leave passengers waiting at stops or platforms unnecessarily. If passengers were notified about delays in advance, they could spend their time more pleasantly in a cafe or store. By providing accurate real-time information, transit systems enable travelers to better manage their schedules and minimize wait times. It leads to improved travel experience.
