According to the latest report by IMARC Group “Bot Services Market: Global Industry Trends, Size, Share, Growth, Opportunity and Forecast 2023-2028“, The global bot services market size reached US$ 1.5 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 6.4 Billion by 2028, exhibiting a growth rate (CAGR) of 24.50% during 2023-2028. This report can serve as an excellent guide for investors, researchers, consultants, marketing strategists and all those who are planning to foray into the market in any form.
Bots are software applications that perform automated and repetitive tasks without human intervention. They are commonly available in various types, including chatbots, web crawlers, shopbots, monitoring, transactional, social, and malicious bots. They can perform tasks using voice commands, texts, and graphics, among other conventional ways. They can also resolve customer queries, provide 24×7 support, and scan the content of web pages to index information for search engines. Besides this, they monitor the health of websites or network systems and alert IT professionals when an issue is detected. Since they perform repetitive tasks more quickly, reliably, and accurately than humans, bot services are gaining immense traction across the globe.
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Bot Services Market Trends:
The global bot services market is primarily driven by increasing demand for bot services to optimize operations, improve user experience, and leverage customer insights. Moreover, the rising use of bot services by large enterprises to better understand customer behavior and purchase patterns to retain customers and offer better products and services is positively influencing market growth. Additionally, the surging use of messenger bots that can be configured for websites using natural language processing without coding has catalyzed market growth. Furthermore, the escalating demand for chatbots with more advanced features, such as shipment tracking and payment inquiries, is contributing to market growth. Other factors, including surging adoption of digital service solutions, integration of chatbots with social media, and advancements in artificial intelligence (AI) and machine learning (ML)-based technologies, are also anticipated to drive the market further.
Report Segmentation:
The report has segmented the market into the following categories:
Technology Insights:
- Framework
- Platform
Deployment Insights:
- Websites
- Contact Center
- Social Media
- Mobile Applications
Mode Insights:
- Text
- Audio
- Video
End User Insights:
- BFSI
- Government
- Education
- Telecommunications
- Healthcare
- Travel and Hospitality
- Media and Entertainment
- Others
Market Breakup by Region:
- North America (United States, Canada)
- Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, Others)
- Europe (Germany, France, United Kingdom, Italy, Spain, Russia, Others)
- Latin America (Brazil, Mexico, Others)
- Middle East and Africa
Competitive Landscape:
- [24]7.ai Inc.
- Amazon Web Services Inc.
- Creative Virtual Ltd.
- eGain Corporation
- Inbenta Technologies Inc.
- International Business Machines Corporation
- Kore.ai Inc.
- Microsoft Corporation
- Pypestream Inc.
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